Cigna

Senior UX Researcher

September 2018- Present

• Conduct research on how to improve experience for the Cigna employee.

• Create, pilot, and improve experience metrics for the internal technology used at Cigna.

• Utilize qualitative and quantitative research methods to support user experience initiatives.

• Analyze and share findings with product and technology product owners for the continued improvement of the technology offerings to employees at Cigna.

• Gather stakeholder buy in on team projects and research plans in order to improve the experience of technology offerings to employees at Cigna.

• Utilize and support the continued utilization of the Agile methodology throughout all initiatives.

• Created and present talks and informational sessions on various user experience topics as instructional material for colleagues, including senior leadership.

• Create research methodology SOPs and presentation guidelines.

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University of Texas at Austin

Adjunct Assistant Professor

January 2019- May 2019

• Taught a course focused on academic success and data and information in the technology age

• Supported undergraduates in the creation of their own portfolio websites and related video creation projects

• Created coursework for a course focused on user experience and human computer interaction in cyberspace

• Supported undergraduate students in their academic needs

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Express Scripts 
Journey Mapping Intern
May 2018-September 2018

• Conducted research on how to better overall user experience for the Express Scripts customer

• Created storage solutions and graphics for the internal sharing of personas and journey maps

• Created utilization guidelines and graphics for the personas and journey maps

• Identified, analyzed, and thematically coded pain points from aspects of the Digital Experience team for the purpose of journey map creation

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University of Texas at Austin                                                            IT Lab Support Specialist, Teaching Assistant for Cyberspace Courses     August 2016- May 2018

• Solved IT related issues for the lab, students, and faculty

• Utilized and teach new technologies and software

• Graded and enforced lesson plans

• Communicated with professors and students

• Created Marketing material and videos for the lab

University of Texas at Austin                                           

UX Design Teaching Assistant                                    

June 2017-May 2018

• Provide academic support for undergraduate UX students

• Teach the undergraduate course 

• Manage exams

• Handle interviews with UX professionals from around the country

 

University of Texas at Austin                                                            Human Factors Research Assistant                             

June 2017- January 2018

• Designed and conducted surveys and user interviews

• Administered tests to study a potential Microsoft tool for ‘skim’ reading

• Evaluated quantitative and qualitative data

 

University of Texas at Austin                                                          Front End Development Student Worker                                    

June 2017-August 2017

• Used PHP and MySQL for database creation 

• Worked on creating a new page for the website redesign

 

University of Texas at Austin                                                  IX Lab Lab Assistant                                  

August 2016-May 2018

• Created training materials for the eye tracking lab

• Gave demonstration of the eye tracking lab and its software

• Created and presented a Lab poster at HFES 2017